What is Depositing Crypto?

Depositing crypto refers to the process of transferring digital assets from another exchange or wallet to LBank, similar to a bank transfer. Just as you deposit cash into a friend’s bank card, depositing crypto involves sending your digital assets to the dedicated address provided by LBank.

What Conditions Must Be Met for Successful Deposits?

To ensure a successful deposit, you must meet the following requirements:

  1. Matching Coin & Network: Both the depositing and withdrawing parties must select the same coin and blockchain network (e.g., BTC on the BTC network, ETH on the ERC20 network).

  2. Minimum Deposit Amount: The deposit amount must exceed the minimum threshold for that coin, which can be found on LBank’s deposit page.

  3. Futures Address/Token Futures Match: Ensure the token futures address matches the one supported by LBank to avoid asset loss.

Depositing on LBank

📌Refers details on「How to Deposit in LBank」.

LBank Deposits Are Fee-Free

LBank charges no fees for deposits. Fees are typically borne by the withdrawing party (the platform or wallet sending the assets).

📌Refers details on「LBank Deposit: No Fee Charged By LBank」.

Viewing Deposit Addresses

📌Refers details on「How to Manage Your Deposit and Withdrawal Addresses」.

Checking Deposit and Withdrawal Progress

📌Refers details on「How to Check Deposit/WIthdraw Status」.

Why Hasn’t My Deposit Arrived?

The arrival time for on-chain deposits depends on the blockchain network’s confirmation speed, which LBank cannot directly control. Typically, you need to wait for network miners to confirm the transaction. If your deposit exceeds the expected arrival time and still hasn’t arrived, check the following:

  1. Confirm whether the withdrawing party used the correct coin, network, and deposit address.

  2. Use a blockchain explorer to verify if the transaction has been recorded on-chain and received sufficient confirmations.

  3. If issues persist, contact LBank support and provide the transaction hash (TXID) for investigation.

📌Refers details on「FAQ: What to Do If Your Deposit Doesn’t Arrive」.

Why Can’t I Deposit or Why Did My Deposit Fail?

If you encounter deposit issues, they may be caused by:

  1. Account Restrictions: If your LBank account is frozen or restricted, check your registered email (including spam) for notifications from LBank and follow the instructions.

  2. Network Maintenance: Certain coins or networks may temporarily suspend deposits due to upgrades or maintenance; check LBank announcements for details.

  3. Incorrect Coin/Network: Ensure the withdrawing party uses the same coin and network as the LBank deposit address.

  4. Below Minimum Deposit Amount: Verify if the amount meets the minimum requirement for that coin.

📌Refers details on「Guide to Handling Cryptocurrency Deposit Issues」,「How to Recover Assets Sent to the Wrong Address」,「How to Avoid Depositing Unsupported Cryptos on LBank」.

Risk Disclosure

Cryptocurrency transactions involve risks. Please carefully verify the coin, network, and address before depositing. LBank is not responsible for asset losses due to user errors.

Still Need Help?

If you have further questions or cannot resolve the issue, please visit the LBank official website (https://www.lbank.com) or contact our support team at [email protected]. We are committed to providing you with a secure and seamless trading experience!